Privacy Policy for XpertEdu.in

Last Updated:21st August 2025

This Privacy Policy describes how Patodia Infotech Private Limited ("Company", "We", "Us", "Our") collects, uses, processes, and discloses your information in connection with your use of the XpertEdu.in platform ("Platform", "Service"). This platform is marketed by Akshaya Edutech LLP.

By using our Platform, you consent to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Platform.

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect are:

A. Information You Provide to Us:

• Account Information: When you register for an account, we collect personal information such as your name, email address, and password (which is stored in a hashed, encrypted format).
• User Content: We collect the information you provide when you use our services, including your questions, prompts, and any files you upload ("User Content").
• Communication Information: If you contact us directly, we may receive additional information about you, such as your name, email address, the contents of the message, and any other information you may choose to provide.
• Payment Information: If you make a purchase, we use third-party payment processors. We do not store your credit card or financial details. The payment processor may provide us with information related to your purchase, such as a transaction ID.

B. Information We Collect Automatically:

• Log and Usage Data: We automatically log information about your device and your use of the Platform, such as your IP address, browser type, operating system, device information, pages viewed, and the dates/times of your requests.
• Cookies and Similar Technologies: We use cookies to operate and administer our Platform, gather usage data, and improve your experience. A cookie is a piece of information sent to your browser that allows our Platform to remember information about your session. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for various purposes, including:

1. To Provide and Maintain the Service: To create your account, provide you with AI-powered answers, and manage our Platform.
2. To Improve and Personalize the Service: To understand how users interact with our Platform, to improve our AI models, and to personalize your learning experience. Please note: Your User Content may be used to train and refine our AI algorithms.
3. To Communicate With You: To send you service-related announcements, updates, security alerts, and support messages. With your consent, we or our marketing partner, Akshaya Edutech LLP, may also send you promotional communications.
4. For Safety and Security: To detect and prevent fraud, abuse, and other harmful activities, and to enforce our Terms and Conditions.
5. For Legal Compliance: To comply with applicable laws, lawful requests, and legal processes, such as responding to subpoenas or requests from government authorities.

3. How We Share Your Information

We do not sell your personal information. We may share your information with the following third parties:

• Our Marketing Partner: We share information with Akshaya Edutech LLP for the purpose of marketing and promoting the Platform.
• Service Providers: We may share information with third-party vendors and service providers that perform services on our behalf, such as cloud hosting (e.g., AWS, Google Cloud), payment processing, and analytics services.
• For Legal Reasons: We may disclose your information if we believe it is required by law, regulation, or legal process to protect the safety, rights, or property of the public, any person, or the Company.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

4. Data Security

We implement reasonable security practices and procedures, including technical and administrative safeguards, to protect your personal information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free, so you should take special care in deciding what information you send to us.

5. Data Retention

We will retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, to provide our services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

6. Your Rights and Choices

As a user, you have certain rights concerning your personal information:

• Access and Update: You can review and update your account information through your profile settings.
• Withdrawal of Consent: You may withdraw your consent for the collection and processing of your data at any time. Please note that withdrawing consent may result in the termination of your account and inability to use our services.
• Opt-Out of Communications: You may opt-out of receiving promotional emails from us by following the unsubscribe instructions included in those emails.
• Grievance Redressal: You have the right to lodge a complaint with our Grievance Officer if you have any concerns about our data protection practices.

7. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information without parental consent, we will take steps to delete such information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

For general support queries, please contact us at support@xpertedu.in.